n'est pas

An example of how flawed the new system mentioned below is: When I try to send or reply to e-mail, it takes at least three minutes from the time I press the "send" button to the time the e-mail actually gets sent. In the meantime the computer freezes and is rendered completely useless. My art directors' computer has the same problem. Both of us mailed help desk Detroit and got the same answer: "We fixed that problem last night. There shouldn't be anything wrong with your computer." But...but...there is. Clearly there is something wrong. And replying to that message takes another ten minutes. If we could only, I don't know, walk around the corner to HELP DESK ATLANTA for some help than I wouldn't have this problem. But no. We have to go through Detroit.